FREQUENTLY ASKED QUESTIONS

Q) What do I do if I have misplaced or forgotten my Naviance log in information?
A)  There is a "Forgot my password" feature on the login page of Naviance, but if that doesn't work, contact your School Counselor.  She will be able to reset your username and/or password.

Q)  How do I request a transcript in Naviance?
A)  Once a senior is cleared to request transcripts, log into Naviance, click on Colleges at the top right > select Colleges I am Applying To > Manage Transcripts > Request Transcript

Q)  Why can’t I request a transcript in Naviance?
A)  Before a senior can request a transcript in Naviance they need to do three things:

1. Return the last page of the Senior Survival Kit (Waiver/Release/Transcript Sign-off)
2. Fill out the FERPA Form in Common App
3. Match your Common App account to your Naviance account (in Naviance)

     If you have completed those three items and continue to have difficulty, see your counselor.

Q)  What is FERPA?
A)  FERPA stands for Family Education Rights Privacy Act and controls access to documents such as letters of recommendation at a college admissions office.  Please see your Senior Survival Kit or the U.S. Department of Education's website for further information.

Q)  Does New Providence High School rank?
A)  No, New Providence High School does not rank. A rank in one school is not equivalent to the same rank in another school.

Q)  How do I apply to Rutgers or other schools using the Self-Reported Academic Record (SRAR)?
A)  Rutgers, and a growing number of other schools, use a completely online process called the Self-Reported Academic Record (SRAR).  Use the unofficial transcript you receive via email the first week of Senior year to enter your grades into the SRAR exactly as they appear.  Transcript requests should not be entered into Naviance, as they are not needed. Transcripts are only sent to SRAR school once the student has decided to attend. See Rutgers' SRAR website for more info.

Q)  Do I have to send SAT scores from College Board and/or ACT scores directly from ACT?
A)  Unless the college directly indicates they will accept self-reported scores or a screenshot from your College Board/ACT portal, yes, scores need to be sent to the colleges directly from College Board or ACT.  A student may request scores at the time of test registration or after a test through their portal. Scores sent from the high school are not considered official.

Q)  Do teachers mail out their own letters of recommendation?
A)  It depends.  If the college accepts electronic documents (most do), teachers' letters are sent electronically once the student requests them in Naviance (go to College > Letters of Recommendation).  If the college does not accept electronic documents, they may ask you to submit the email addresses of the teachers who be providing your recommendations so that they can email them a direct form.  As a last resort, please give an addressed, stamped envelope to the teacher.  See your Senior Survival Kit for more information about this.  If you're unsure, you can always contact the college's admissions representative to ask how they prefer to receive recommendations.