FREQUENTLY ASKED QUESTIONS
Q) How do I request a transcript in Naviance?
A) Once a student is cleared to request transcripts, log into Naviance, click on Colleges at the top right > select Colleges I am Applying To > Manage Transcripts > Request Transcript
Q) My Naviance and my Common Application account are not matching, what do I do?
A) Account information is case sensitive. Make sure your account information is the same for both accounts. If you continue to have difficulty please see your counselor.
Q) Does New Providence High School rank?
A) No, New Providence High School does not rank. A rank in one school is not equivalent to the same rank in another school.
Q) How do I apply to Rutgers?
A) Rutgers uses a completely online process including a Self-Reported Academic Record (SRAR). Transcript requests should not be entered into Naviance, as they are not needed. Transcripts are only sent to Rutgers once the student has decided to attend. See Rutgers' SRAR website for more info.
Q) Do I have to send SAT scores from College Board and/or ACT scores directly from ACT?
A) Yes, scores need to be sent to the colleges directly from College Board or ACT. A student may request scores at the time of test registration or after a test through their online portal. Scores sent from the high school are not considered “Official Scores”.
Q) What about SAT Subject tests?
A) A student can take the subject area tests if they wish, but it isn’t necessarily recommended unless the colleges they are applying to recommend or require them. College Board has a list of Colleges that Use Subject Tests for reference.
Q) When should I take SAT Subject tests if I need to?
A) A student can take an SAT Subject test at any time except the March test date. The best time to take it would be at the end of the course that corresponds to the test.
Q) Where do I find teacher recommendation/counselor recommendation forms on individual college websites?
A) If you're unable to send an electronic request through the online application and you are NOT using the Common Application, go to the undergraduate admissions tab look for an option to download forms. Print those forms out and give them to the appropriate person/people. If you are applying through Common App, your teachers and counselor will fill those forms out through Naviance. No hard copy is needed in that case.
Q) Why can’t I request a transcript in Naviance?
A) Before a senior can request a transcript in Naviance they need to do three things:
- Return the “Grade 12 Records Release Form”
- Sign off on the unofficial transcript
- Fill out the FERPA Form in Naviance
If you have completed those three items and continue to have difficulty, see your counselor.
Q) How does an underclassman request a transcript for an enrichment or summer program?
A) Download a Transcript Request Form or stop into the Counseling Office to pick one up.
Q) What is FERPA?
A) FERPA stands for Family Education Rights Privacy Act and controls access to documents such as letters of recommendation at a college admissions office. Please see your Senior Survival Kit or the U.S. Department of Education's website for further information.
Q) What do I do if I have misplaced or forgotten my Naviance log in information?
A) There is a "Forgot my password" feature on the login page of Naviance, but if that doesn't work, contact your School Counselor. She will be able to reset your username and/or password.
Q) Do teachers mail out their own letters of recommendation?
A) It depends. If the college accepts Naviance eDocs, the Counseling Office will send the letters electronically. If the college does not, please give an addressed, stamped envelope to the teacher. See your Senior Survival Kit for more information about this.